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We are a diverse entrepreneurial team focused on delivering value to our customers and ITW with passion for service, efficiency, and creativity.
The team provides exceptional formulations and technical expertise to achieve superior application repeatability for customers.
We manufacture high-performance Holographic, Decorative Transfer, and TTR products for the Packaging, Coding, and Lottery markets.
ITW ShineMark employees ~300 people in the US (2 sites), Canada, UK, and South Korea.
General Accountability:
Customer Service is a key function of the Administration team, your role is to provide a customer experience at the point of purchase and ensure the customer’s needs are fulfilled whilst leveraging the ITW business philosophies. This position interfaces with sales, accounting, Operations, Research and Development, Schedulers, and other customer service representatives on a regular basis.
Nature And Scope:
The position of customer service consists of interacting with customers to process their orders and provide information in response to inquiries or services and to handle complaints. In addition, customer service is responsible for accounts receivable records.
The incumbent utilizes technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
Principal Accountabilities:
Safety Requirements:
All employees must understand his/her responsibilities regarding the Occupational Health and Safety Act.
Qualifications:
The Customer Service Representative requires a post secondary diploma or degree with 3 – 5 years’ experience as a customer service representative or equivalent experience.
Key Attributes:
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Full Time
Durable Manufacturing
$41k-52k (estimate)
03/30/2024
05/28/2024
allencoding.com
EGHAM, ENGLAND
1,000 - 3,000
Private
STEPHEN JAMES ROWELL
$1B - $3B
Durable Manufacturing
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Listening, Initiative, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.